3 Weeks without a Geyser

<p>3 weeks ago I reported that my geyser was no longer working. Budget appointed 24 Fix It to handle the issue and 24 Fix It got sub-contractors to replace the geyser. 3 weeks later and the geyser still does not work. Plumbers are saying it is an electrical problem, and electricians are saying it is a plumbing problem. Budget who I have a contract with does not seem bothered about my issue, and on more than 7 occasions promised to call me back but they never do. They refused to put me through to management when I asked them to do so. I have got geyser-wise to have a look at the issue and they immediately found the problem. A control box and thermostat needs to be replaced and Budget is saying that those parts are not covered and I will have to pay for it. This is my contract :</p> <p> </p> <p>Damage/loss to geysers and attached devices/pipes: R 106.16</p> <p>Is the thermostat and control box not an attached device?</p> <p> </p> <p>Please thing twice before insuring with budget. They may be a little cheaper but not worth the hassle you will experience with them. Worst service ever. They don’t care about their clients. As soon as the geyser is fixed I’m changing my insurance. Rather pay more and have peace of mind.</p>