3 WEEKS TO RECEIVE INCORRECT FEEDBACK

My vehicle was involved in an accident on the 29/10/2015. <br> PLEASE KEEP IN MIND THAT I HAVE NEVER CLAIMED PRIOR TO THIS.<br> The accident happened on the N3 towards Gauteng, just after the Mooi River Toll Plaza. I was told that the vehicle cannot be towed back to Durban but rather to Pietermaritzburg, this is almost an hour and a half away from where I live. Little did I know, this was the least of my problems.<br> I was then told that I had an option to repair the vehicle through the insurance or I could use the money to repair the vehicle privately. I opted to repair privately. This was communicated to Budget Insurance on the 06/11/2015 and numerous times thereafter.<br> I was contacted today (3 weeks later) only to find that the consultant \did not know about the private repair request."I told her this previously! It is now a separate process and I waited 3 weeks for absolutely nothing! I am without a vehicle and this is still continuing. The incompetence of the Budget team is unacceptable! I am sure I could have repaired my vehicle privately in a much shorter time! I shall soon be changing my insurance company as this is terrible service! Thankfully I have never had to claim prior to this!"""