LA
Laveshan A
1 reviews | Active since May 2014
06 Jan 2016, 16:54
3 weeks, 6 emails, no response
Good day, how long should I wait before cancelling my insurance with Budget Insurance? I have been patient, but this is unacceptable.<br> <br> I have sent about 6 emails since the 19th about my cracked Iphone screen. Everytime I send an email, I get a response saying that it has been escalated to the relevant department. <br> <br> It is now 2016. I am still waiting, my screen is still cracked. <br> <br> I am very keen to move back to Virgin is this is the kind of service I can expect for duration of my policy.<br>
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Replies (1)
Budget Insurance's replyOfficial
07 Jan 2016, 08:35Hello Laveshan2,
We have been unsuccessful in our attempts to reach you,
The Customer Relations Specialist has sent an email requesting alternate contact details from you, we still want to be afforded the opportunity to engage with you on the matter.
We look forward to hearing from you,
Kind Regards
The Budget Insurance Team
We have been unsuccessful in our attempts to reach you,
The Customer Relations Specialist has sent an email requesting alternate contact details from you, we still want to be afforded the opportunity to engage with you on the matter.
We look forward to hearing from you,
Kind Regards
The Budget Insurance Team
Budget Insurance's reply07 Jan 2016, 08:35
Official
Hello Laveshan2,
We have been unsuccessful in our attempts to reach you,
The Customer Relations Specialist has sent an email requesting alternate contact details from you, we still want to be afforded the opportunity to engage with you on the matter.
We look forward to hearing from you,
Kind Regards
The Budget Insurance Team
We have been unsuccessful in our attempts to reach you,
The Customer Relations Specialist has sent an email requesting alternate contact details from you, we still want to be afforded the opportunity to engage with you on the matter.
We look forward to hearing from you,
Kind Regards
The Budget Insurance Team