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1 reviews | Active since Mar 2019

22 Mar 2019, 10:31

3 days early debit!

For a while my debit orders have gone off up to 3 days early. I get an sms saying that the debit order will track my account from one day before my set date. I never asked for this to be done, and I have tried deactivating it by ringing support and got confirmation that it was deactivated, but it still happened. Usually it's o.k...I get a bit irritated and I just go along with it, but this time it went of 3 days before my salary date, which removed a chunk of the money in my account supposed to last for the last 3 days of my month.

So now I am away from home on a long weekend, and the money I was relying on for petrol is gone! Big thanks for that!!!

Why would you deduct money before the set date, look at a 12 month statement or something, my debits are solid, so there is no need to try and catch the money before it goes out!!!!!!!!! This is utter ****!!!

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Replies (2)
Budget Insurance
Budget Insurance's reply22 Mar 2019, 10:40
Official
We acknowledge receipt of your complaint.

We will be in contact with you shortly to discuss your concerns. 

Kind Regards, 
The Budget Insurance Team. 
Budget Insurance
Budget Insurance's reply22 Mar 2019, 11:42
Official
Update: 
As discussed with our Customer Relation Specialist, we sincerely apologise for the inconvenience this has caused. 
We confirm that we have opted you out of early deductions. 
Thank you for your understanding. 
Kind Regards, 
The Budget Insurance Team.