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I lodged a claim with Budget Insurance for ****** tyres. During the sales call, this specific cover was not clearly explained to me. The sales representative was selling two different covers at the same time, which caused confusion about which policy I was actually signing up for. I repeatedly asked the representative to clarify, as the call was unclear. At 09:51 of the call, the agent rushed through the script, which resulted in important information not being clearly explained. Because of this, I did not fully understand the terms of the cover I was taking out. I later received a call from Keamogetswe Malebye, to whom I explained that the initial sales call was rushed and unclear. I also advised her that I never received the policy documents outlining the terms and conditions of the insurance. I am currently without tyres and rims, yet I have an active insurance policy that is refusing to assist me in getting my vehicle back on the road. This is unacceptable. I clearly stated that if no assistance is going to be provided, then I require a full refund of the premiums paid, as the cover was taken out under unclear and misleading circumstances. I cannot continue with this kind of service.