JP
Janet P
1 reviews | Active since Jun 2009
14 Dec 2015, 07:58
20%increase 2nd year in row?
For the 2nd year in a row they increase my policy eith more than 20%. Last year i let it slip, but not this year. That for a car wich value decrease each year? Send mail this morning to support, and reply is, its outside business hours, will contact me the next day. The best of all is, you receive the increase letter in the middle of the month, most probaly also too late to cancel. I.e. to stop the debit order! I am furious! Bad service!
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Budget Insurance's replyOfficial
14 Dec 2015, 13:33Hello gesie001,
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists contacted you and we are truly sorry that we cannot offer you a better rate at this point in time.
The best possible premium is unfortunately the best premium we can offer you for your specific insurance risk. It is sad that we are losing you as a valued customer, but we respect you decision.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists contacted you and we are truly sorry that we cannot offer you a better rate at this point in time.
The best possible premium is unfortunately the best premium we can offer you for your specific insurance risk. It is sad that we are losing you as a valued customer, but we respect you decision.
Regards,
The Budget Insurance Team.
Budget Insurance's reply14 Dec 2015, 13:33
Official
Hello gesie001,
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists contacted you and we are truly sorry that we cannot offer you a better rate at this point in time.
The best possible premium is unfortunately the best premium we can offer you for your specific insurance risk. It is sad that we are losing you as a valued customer, but we respect you decision.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists contacted you and we are truly sorry that we cannot offer you a better rate at this point in time.
The best possible premium is unfortunately the best premium we can offer you for your specific insurance risk. It is sad that we are losing you as a valued customer, but we respect you decision.
Regards,
The Budget Insurance Team.