2 claims Same day NO Resolution

I am completely agitated and irritated that, I had 2 accidents on the 14th of March 30 minutes apart when i reported the claim's to the agent on the 15th, I specifically mentioned both incidents, the agent advised me that she would get back to me to see if both claims would be processed by the insurance. When I took my car to the assessor I mentioned both the front and the back as well as the fact that my key was ripped out of the Ignition and the key was bent in the process. The fact that no one from Budget contacted me to advise me of this is the first problem. The second issue is that Auto Magic Contacted me before the Budget called me, I had actually booked my car in already and only after I booked it in I only found out from auto magic was only repairing the front of the car and nothing about the back of the car or even the key that was bent.

The way things are going i might have to pay an excess of R16 500.00 To repair the front, back and get a replacement key??? This is ridiculous!!! I am Currently self employed and even if I was employed full time I would not be able to afford to spent that kind of money to fix my car, I could pay the R11k and have the front to the back with all fixes, scratches and dents done privately yet you expect me to Pay for every little small thing that happens on my car an additional excess?? I Expect a proper response in the Next few days or I will be taking this further

You are now the worst insurance that i have ever encountered.