CP
Charmaine P

1 reviews | Active since Dec 2016

10 Mar 2021, 20:44

137 days no Interest to resolve 3rd party claim

I have to date not gotten any response on the above claim after inundating your company with calls and emails , all goes on deaf ears , I have sent all the info to your 3rd party external , and still to date not even an acknowledgement . As much as Budget has a don’t care or no interest policy , I will continue to pursue this matter , Kindly be advised that Budget has left me with no alternative but to approach the courts on the damages incurred .

Your 3rd party Telesure Unisured appointed Straighthrough , who was given all information on 3rd February 2021 who also operates their company in the exact same manner as Budget with a ZERO Interest and Zero care policy . I am quiet amazed that all companies associated with Budget brazenly are not interested in clients and makes me even surprised on how do you stay in business with such bad business ethics. This accident happened on the 24th October 2021 and to date Budget does not have the ability nor the expertise to conclude this matter in 137 days.

I hope you understand that I am not going to entertain this bad service any longer , I have been more than patient and accommodating hoping you will at least call me , but I see its never going to happen . Therefore I will do what I need to do to get the attention this claim deserves , even if it means me contacting the CEO for Budget , Telesure Uninsured and Straightthrough . The lack of urgency from all three of you shows how you should not be in the insurance business based on the above facts . The Ombudsman was contacted and the response was to take Budget to small claims court ,

0
Replies (2)
Budget Insurance
Budget Insurance's reply10 Mar 2021, 21:01
Official
 Hi Charmaine,

We would like to apologise for the service you have received.

We have escalated your matter to our service team, they will contact you in order to assist you.

Kind Regards,
The Budget Team 
CP
Charmaine P's update10 Mar 2021, 21:19
Reviewer Update
typo error the date should be 24 October 2020