1 Week Later after Burglary - STILL WAITING FOR SOMEONE TO HELP WITH CLAIM

Despite having to have gone through the trauma of a burglary, my children keeps on asking me when are we getting our things back. Budget Insurance seems to gone on a go slow or probably just doesnt care about their customers. Quick to take money out of ones account, extremely delayed just to pick up the phone and call "Hey sir/ mam, sorry to hear about the trauma you experienced. We will assist" and settle the claim. Pathetic that one keeps on phoning them and the anwser is someone will phone you back. Well we are still waiting after 7 days.