0 Star for Budget Insurance Overall Service

Good day, This is with regards to above claim which I’m not happy about. As per attached additional logging sheet, your assessor approved some of the items the attached list and further replaces them with AFTER MARKET products. I would kindly like to know why some of the items where approved and to repair with after market parts? Won’t this have an effect on your Lifetime guarantee policy? Furthermore the other items which were not approved are paramount to the quality of the repair to be done. What you guys are doing is extremely unsafe, poor, unfair and making it difficult for your service provider Auto Magic to do QUALITY repair on my vehicle. This is also not taking in consideration the fact that at 1st I was told that the repairs will cost less than my excess of R6525. I would also like to know that if it’s your policy To repair clients vehicle with AFTER MARKET parts. Budget pays for half of the repairs and clients has to pay for the rest of the repairs. Compromise clients safety due to AFTER MARKET and sub-standards repairs that budget has approved against the recommendations of your service provider.