Warning against using Budget air. Com

I made an online booking and paid for it on how ever I did not get a booking confirmation so I had to buy another ticket at the airport for my wife yet they had deducted my money I have send email requesting refund and not even an acknowledgement of receipt of email I regret using them and want to warn other people to be careful in dealing with them. Their call centre never get answered it took me over hundred minutes to get to speak to an agent who advised I send email a d since the. Have been unable to go through