Shocking Service BudgetAir

Dear Reader

Do yourself a favor and stay away from BudgetAir. Their after sales service and customer service in general is shocking. We have been waiting now for 4 months for a refund to be processed and the standard reply remains. This is absolutely shocking and also considering that they partner with Air Mauritius!!!

Dear ***XX

This e-mail is to confirm that your refund has been successfully processed on 11 JAN 2020 for booking number BZA-***.

Please bear in mind that it depends on your bank or credit card company when you receive the money back into your account. We can’t influence their part of the refund process.

Your refund request is still being processed, the status of your refund is pending fro booking number BZA-***. It can take some time for the refund to be processed by the airline; the processing time differs per airline. Once we receive your refund, we will transfer the amount to the account which you used to pay for the booking.

Keep an eye on your bank account to check the refund status.

Kind regards, BudgetAir Customer Service

Maryam