SHAMELESS *******

Booked a ticket to South Korea before the coronavirus outbreak through them with Singapore air. Singapore air released a statement saying that cancellation fees will be waived for travel to South Korea for my dates. I tried contacting budget air for 2 months straight multiple emails day. No response to emails and their phones were either busy or call centers were closed. I finally got a response with a cancellation quote and they included a big airline cancellation fee. I asked them why they were charging me this since singapore air does not charge any cancellation fees according to the policy. They said they didnt have that information. I showed them what was on Singapore air's website and even had someone from the airline contact them and they never responded after that. Singapore air isnt obligated to but assured me I would be refunded by them since budget air is Netherlands based. They are absolutely despicable and dont want to assist their customers if it involves them losing money, they were probably going to keep the airline cancellation fee if I let them refund me half my money instead of the full amount. I will never book through another agency again. Worst experience.