NO AFTER SALES SERVICE

YES - AVOID BUDGET AIR!!!<br> <br> I booked a flight from Johannesburg to Zurich for my son. We urgently needed to get him home earlier and the only contact info on their SA website is [Email Removed] No phone number. I e-mailed Budget Air on Friday the 21/08/2015 and they only responded on Tuesday the 25/08/2015 with an alternative option. I rep**** within half an hour that I would take the flight (for the 26/08/2015) and they never got back to me....<br> <br> I phoned Etihad airline's customer service (all pre-recorded) and eventually came to my option of \managing my booking"only to be told that if the ticket was bought through an agent it needs to be changed through the agent.<br> <br> In desperation I phoned the UK branch and was quoted more than twice the price of the local e-mail so I asked the consultant to please give me the price quoted.... I was put on hold....hold....hold.... The call was 20mins long and nothing was resolved as I was cut off!<br> <br> My son is still in Switzerland....<br> <br> QUICK TO GRAB YOUR MONEY UP FRONT - BUDGET AIR HAS NO AFTER SALES SERVICE - BEWARE!!"""