Most pathetic service levels

I Booked a ticket to NZ via BudgetAir in May to fly to NZ in end June. INZ then requested I obtain a VISA. I did so. Qantas however, said I would not pay the service fee because it was not my fault nor a No Show. BudgetAir refuses to do this and takes 3 - 7 days to respond on email with the most idiotic replies. They do not call me though I asked numerous times. The Dutch office is not much better.<br> It is now over 30 days and I still have no resolution.