Horrible! Lies and ****!

I booked my tickets before COVID-19 restrictions in Feb 2020 for my trip back home to India in late August 2020. I can't travel now as the place I am going to has become a hot zone for COVID-19 infections. The flight was with Emirates and Emirates clearly has given 3 options (Hold the ticket for a future date, voucher for 24 months or a refund) - THIS INCLUDES TICKETS BOOKED THROUGH A TRAVEL AGENT

I tried providing this publicly available evidence to Budget Air on MULTIPLE OCCASIONS , however, they would not listen to me and blatantly blamed the airline for not issuing a refund. I was so furious that they are able to just dismiss evidence without citing any references/evidence of their own.

Here is the publicly available information :

1) www. emirates. com/media-centre/emirates-puts-customers-first-in-covid-19-waiver-policies/

Refunds: Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties. Emirates has also made it easy for customers to request these options online through a simple form. For more information, or to apply for any of the above options, customers can visit emirates.com. Customers who have booked through their travel agents should contact their agents for assistance - the same waiver policies will apply.

2) www. emirates. com/ca/english/help/refund-request/

Tickets booked through a travel agent If you booked your ticket through a travel agent, you can choose to keep your original ticket or request a refund, in accordance with our policy. Please contact your travel agent to arrange this.

I had to file a dispute with my credit card company and get my hard earned money back. I really did not want to do this but they left me with no option.

I wouldn't be booking again with them nor will I recommend this company to anyone else.

PS : I have spaces between the URLs as I am not able to submit URLs in the review. Fix the spaces to visit the URLs.