***** AT BUDGET AIR DO NOT USE

My daughter cancelled her booking and requesteda refund. There is serious ***** happening at budget air and we advised all not to use them. They booked a ticket via Kulula and when we requested the refund from Kulula they advised us that it was processed on the 28th April 2019. We then explained that we did not get the refund and they confirm the last digit of the card which was not ours. They ask me to confirm the email address only to find out it was changed. Kulula advised that they received the information from the agent who book the flight which was Budget air. After numerous phone call then being told that there is nothing they can do. We send emails and they requested some information which we gave them. To date 21 May 2019 almost a month after the fact we cannot get hold of them and no-one is responding to our emails. The battle continue. Please advise if there is any legal steps we can take. All our phone call and emails cost more money.