****ed up service from Budget Air

I booked my flight through BudgetAir and due to Covid restrictions my flight got cancelled and Budget air gave me an option for the next day. I sent them emails to say that I cannot fly on the recommended days as it’s not as per my plan. And they kept on insisting that I either accept the booking or cancel. Ultimately frustrated I asked them to either reschedule to Aug or cancel with no charges but they decided to cancel the booking and now the refund process is a mess. This website is the most insane and a dumb chat bot cannot take any additional queries. If you email them then u cannot have a constant conversation with them as they reply once in a day and with the booking that gets manipulated close to the time is nerve recking. I contacted Emirates and they said the refund from is processed but Budget Air sents a automated emails and keeps on asking for referring the same. Looking at the review for this website I fear if I will ever get my return as this looks more like a ghost website when it comes to customer care…like who do u sue for the **** up.. they have no social presence!!