DONT USE BUDGET AIR

We booked Budget Air to JHB - instead of using my name the booking was sent to us using a staff member's name as the email was sent from her computer- with MY DATE OF BIRTH MY FREQUENT FLYER NUMBER - they refuse to change the name on the ticket ! - British Airways said if booked on their line they would change no problem - BUT BUDGET AIR STATES NO REFUND and the we need TO BUY A NEW TICKET BUT GIVE NO DETAILS OF HOW TO DO ANYTHING - the flight is booked with my husband travelling together they just dont care Flight booked for 23 Dec EWEN on BA Both customer service reps Margot and Anna Marie have been totally dismisal in their responses - the company telephone is constantly on voice mail " this office is closed " Please DO NOT use them and PLEASE IF a Manager from BUDGET AIR is out there PLEASE sort this out