Customer slap-in-the-face

I wish I had read the reviews before purchasing a ticket. All of us should have been alarmed by the fact that BudgetAir does not respond to complaints on review websites... I can kick myself for not checking first. I am trying to change my ticket (for which I am willing to pay!) and getting NO love from them. I seemed to have made it a bit further by getting Hashima to promise to call me - which of course never happened. So if you want to use them you have to know that "manage my account" online is just a pretty button. No one responded and they expect you to call them and if you read other reviews, you'll see that it's impossible.