BUDGET AIR/TRAVIX - ZERO CUSTOMER SERVICE

22 Aug 17:17pm I booked my round trip flight from JNB to NY but the wrong date was selected. When I realised this, I immediately tried to call to change the date. But the call centre was 'closed.' As there was no way to cancel, I called the airline (Virgin) to take my name off the flight. But they said they could not change as it was through an agent. So I sent an email to [Email Removed] at 18.15 pm on the same day. Later that evening I received an email saying \my question will be dealt with w/in 24 hours w/in opening hours."It gave the the opening hours but no contact number. I looked up the company on google - Travix based in Amsterdam and called them within opening times but it was only an automated voice telling me to call the direct number if I had it"