BUDGET AIR - Poor Service & Communication

We cancelled our flight with Budget air on the 4th of February this year, due to the corona virus pandemic just starting & we just were not prepared to be stuck in Vietnam, if our country would go on lock-down which happened a week after our estimated departure date. The flights of more than R55k we have not had any feedback on, apart from an automated response: "Due to Corona Virus we experience high cancellations....we cannot give you a time line...." What if you desperately need the money and they may just be sitting on the money to protect their own livelihood! Such nonsense - going on 5 months and no refund yet. What is the expected time? - Flight are cancelled due to international health pandemic - PAY BACK the money!! Budget Air - booked us with Cathay Pacific. I definitely think one of the parties are sitting on the money. One thing is for sure - I will never use a company like Budget Air again, too much admin and following up with them it seems & no clear communication. Very irritated, as the money is lying somewhere???