BE WARNED - BAD SERVICE & LOSS OF MONEY

Booked flights to Dusseldorf for 2 of our employees, 100% certain that we typed in the correct spelling of their first-, middle- and last names. <br> <br> When we received the eTickets before their flight, the 1 employee's surname was cut off and the other employee's second initial (which was supposed to be L for Lionel) was in fact 'i'.<br> <br> Airline refused to let the employee with incorrect surname on the flight, and luckily let the 2nd employee board-when we phoned to change surname we were told very rudely by 'JO' that he cannot change anything it is too last minute. Phoned back again to explain to him that the mistake is from their side not ours and was told 'YOU HAVE ALREADY PHONED' and the phone was put down in my ear!!! After phoning again the first thing he said was 'YOU ALREADY PHONED 5 TIMES' and was just blatantly rude and refused to even listen to me or try and assist with this problem (with my colleague stuck at the airport!!).<br> <br> In the end we had to cancel the booking and pay for a new ticket (through another agent). We have heard from this new agent that they have also had bad experiences from BudgetAir changing names on eTickets which resulted in passengers being unable to fly.