Bad service led to Booked flight amended to cancelled due to ineffective communication

<p>I booked a flight with Budget Air only to realise days later that i had swapped Arrival and Departure destinations. As soon as i realised the mistake i called Budget air on the number shown on the air ticket and website but I could not get through to their offices. I then followed up with an email which they took longer to reply, eventually when they rep**** Budget personnel who rep**** told me that my they realised that my call is currently being handled by their colleague which left me in more confused state. </p> <p> </p> <p>I then asked them to re-arrange my flight departure and arrival venues as it was supposed to be JHB International to Cape Town Internation Airport instead of Cape Town Internation Airport to JHB International. No response was given, I then decided to cancel the booking as it was going to be fruitless to take the flight from a destination that is not where i'll be at the point in time as I am a Gauteng resident not Cape Town resident.</p> <p> </p> <p>I then got a response from Budget Air indicating that I would not be refunded my fee, I mean that is after a i had tried countless times to get the issue resolved regarding the booked flight. How can I be reffered to rules when there was inefficient communication from Budget Air. I think they (Budget Air) think that rules are only applicable to Budget Air when it suits them, as their clause does mention that the client needs to contact them which I did but no response.</p> <p> </p> <p>I will never ever use this airline again.</p>