BAD CUSTOMER SERVICE. Doesnt reply to issues

Bad customer service. I asked my friend to book for my husband and he got the name wrong. We received an email from them saying booking confirmation wait for your ticket. They will process the e ticket so as soon as we checked the wrong name we emailed them so they wont issue the e ticket with wrong name. We did not get any reply. Unlike any other agency, they reply right away. Until we called the emergency number. They said they will fix it. They fix it by cancelling my booking and the refund will be in 4 weeks time. We lost the booking. Lost a cheaper option and Not enough money to book. We did not receive any single email from them apart from notification that booking has been cancelled. Despite of several email. no reply at all. They are not helpful.