awful website with worst service

I paid the ticket included their insurance and when my return and I changed the date of return ticket and paid the extra fee right away while I was traveling. But they did not change the ticket for me and I did not even receive any update informations from them at that time, I found out I could not be able to take airline until I was in the airport because their mistake, and when I talked to customer services she asked me to buy new air ticket by myself and send the receipt to them for refund. But after over a month, they have no reply and response, I have been calling them over a month and every time they told me will send me in 3 days, in one days blah blah blah, but I have never received any single call or email from them.

I tried to call customer service again today, and customer service told me that the refund has to wait for airline response not from their company, ( this is totally different story from customer service told me) and she even hang up my phone ( I have record the phone since I every time I have very unpleasure experience when I get in touch with them)

They are the awful travel agency company with the worst customer service, if you want to have pleasure and relax traveling experience, I truly don't recommend to everyone this website, they have awful customer service.

You will never want to travel to airport and been told that your ticket unavailable because your travel agency's mistake and after they told you buy new ticket but never return your old ticket refund, after you have to keep calling them again and again to their customer service and try to get your ticket refund back due to their unprofessional service. But you might be treated unpleasurable ( hang up your phone or give you all same excuses contact with you in 3 days, in one day but never rep****)