Agent attitude problm AND lack resposibility to REFUND

Booked a flight via Budgetair.com last week Sat, the funds was deducted from my bank account however the tiket was never issues, after eventually getting hold of them I was informed due to seat availability that is why the ticket wasn't issued and a refund was made which should reflect in my account with 5 days, it is now day 7 and still no funds in account, I even called my bank who in turn was willing to assist provided that Budgetair.com send an email stating the bank can proceed with the reversal, they did not do so instead I get attitude from the agent for my own money that is due to me there service really sucks.......