Buddy loans. They took and didn't give.

My mother which is a pensioner app**** for a loan of 10 thousand. They told her you need to pay 2500 for paper work. She told them she don't have 2500. They ask. How much you have. She say 1050. The assistant says I will ask my manager. The manager says yes it's OK pay the 1050 into acc it will take 45 min. It's been 3 hours. My mother says she didn't recieve payment yet. They say. Pay in another 1450. My mother say but she said she don't have. So can she tather get her 1050 back. They say no it went for paper work. So now they put the phone down in my ear. They don't want to answer my calls. They ignore my WhatsApp messages. They in century city. 1 Bridgeway road. BridgewayPrecinct. Century city. 7441. Fax. ***. ***. Thank you guys.