Worst Service Ever. Stole My Car

<p>I was involved in an accident on the 17th of June 2016. I submitted my claim on the 24th of June with all the relevant info to speed up the process. I only got an SMS saying an assesor was appointed 2 weeks later after calling multiple time to request a simple update on my claim.</p> <p> </p> <p>I was then interviewed by a very rude lady by the name of Paula about my accident, after begging them to finish my claim. She made remarks like "this is a very ridiculous accident" and she insunuated that I was lying. </p> <p> </p> <p>When I submitted my claim I was requested to submit 2 qoutation from panel beaters, one of them requested that the car be towed to their business for proper inspection about 1,2km from my house where the car was parked after the accident. After weeks of silence and calling axsure every second day to request for an update they call and tell me that my car is a write-off and I have to pay an excess of R63 000 plus to fanilize the claim. I then decided to cancel the claim and fix the car myself. Upon calling the panel beaters where my car was towed to, they tell me that my car was taken long ago, even before the assesor called me. The Car had been taken to SMD Bloemfontein without my consent (I live 500kms from Bloem). </p> <p> </p> <p>When I finaly spoke to Cecilia Stout(claims handler), she told me that I had to pay for the car to be towed back to me(R8 000). I told her that the car was taken without my knowledge and I am not willing to pay the money. I also told her that I had reported the car ******. Amazingly she sent my a form saying they were going to pay me (R23 000) and tow the car back to me for free. I then just requested her to send me pictures of the car's current condition to set me at ease, there has been no response ever since. I suspect that they have already started salvaging the vehicle and it might be in a very bad condition right now.</p> <p> </p> <p>I have made countless calls to their very poor call center which can't tranfer a call to claims, but can only take messages and make a promise to call back but never do. I have sent many emails with no response, even from their management.</p> <p> </p> <p>The Next call they should be expecting is one from my Lawyers, as I've been patient for far too long. </p> <p>Funny enough I've paid the premiums 2 times since I submitted my claim, but I've received something I can't even call service since they stole my car.</p>