worse service of my life

worse claims experience ever!!!!!!!i dont know how Hollard wants to be affiliated with these people. i had a lighting claim on the 29 of January, i submitted all claim documents as they requested and a loss adjuster was appointed. even today today I'm still waiting for feedback. every time i follow up I'm told we awaiting assessor's report. it have been more than two months now waiting for the assessor's report . this assessor they appointed i don't know if they got him on the street or something because seems like he has no clue on what he needs to do. i took leave two days waiting for him and he cancelled both time after he finally came, and stated requesting thing one by one. today he wants this the next thing is that. now for three week complete silence. i asked his is there anything you need, still complete silence. I'm not sure is he is ***********, or he doesn't want to work or if is a race thing but yooo this service is the worst service ever