Worse and disgusting service!!!!

Axsure Administrator are the worse and disgusting Car insurance company in SA, if you use them as your insurance company , free advice from one of their client, cancel your contract immediately if you do not want to become statistics of bad client service or even worse not receiving your claim.

I have been with Axsure for more than 6 years, in those years wrong vehicle descriptions were used to determine insurance premium. I received a new policy on 14th of June 2018, I am driving ford fiesta but the vehicle description reflected on the policy are for Ford focus 1.6 Ti VCT. The same description was used for the past 6 years , according to them. The fact is that I have been overcharged on insurance premium because the premium of the two vehicles cannot be the same. I took the matter with Axsure administrators on the 15th of June 2018 and received the response on the 20th of July 2018, " When the vehicle was amended to fiesta, there was not much of a difference in vehicle value the premium went down by R6, this is also based on your risk as client" useless response i have ever seen from useless person like Jean Diego Simons and Anel Veldsman, their client services sucks!

Secondly my monthly premium is R380.75 as per the policy but amount they debited on my account is R535. to date i am still waiting for explanation for the difference.

if i dont receive feedback from them by close of business today, I will share this to social media.