VERY BAD SERVICE FROM AXSURE

I had car insurance with AXSURE.i was involved in an accident on the 15th December 2018 .my car was towed from the crime scene in Pretoria to an unidentified location in Pretoria. no one from the insurance ever called me to tell me where my car was or what's happening with the car and my claim.I sent out the claim within 4 days to allow them enough time to work on it.an assessor was only appointed to look at my car in and around the second week of January 2019. after the assessor, I never received any call unless am the one who initiated the call to find out updates. some time in mid January i was told my car has been towed from Pretoria to Johannesburg (john Morrison panelbeaters),then i was told they want to assess suspension of the car,and then another wait was beckoning and i waited patiently until i decided to call again and i was told by my claims handler (Bubele N) that my car has been written off,no one ever called to allude me to that,it was a shock that my car one moment is being checked suspension and the next its a write off.no one was going to call me to tell me that.the reason for the write off was simply that the cost of the repairs was above R28 000, the insurance maximum repairs allowed on a car.the claims handler then went on and said that they will offer me retail value of the vehicle or i can salvage it. i went and did a quote on my own in pretoria for the repairs and it amounted to R25 000 compared to the insuarnce R39 000 costs.now i told my claims hanlder that i need to slavage my car and he did a settlemet quote which i am yet to recieve and he said that i will need to tow the car myself from johannesburg to pretoria at my own costs,mind you the car was taken to Johannesburg without my knowledge nor consent.if you think of using AXSURE please stay away from it, they have a very bad customer service if not none. now i lodged a dispute regarding the towing of the vehicle and I was allocated to Terence and Isherene who are yet to respond now its almsot 5 working days without any response from them.My claim number is 439431,