Unaddressed Insurance Claim

<p>I took phone and car insurance with AXSURE ADMINISTRATORS and have been paying my monthly premiums on time. To convince me to take the policies, I was promised speedy responces on any claim processes but this is not so now that I have submitted a claim for my ****** phone.</p> <p> </p> <p>On the 30th of November, I reported my lost phone and I was given a claim to fill in, which I sent back almost immediately. Since then, my calls and emails for feedback have been undermined. I was given the run around by, first, a consultant from ADMIN PLUS, the cellphone cover subsidiary to AXSURE ADMINISTRATORS. The consultant, Abongile Magezi, told me that I did not have a policy with them and I must directly call AXSURE ADMINISTRATORS. When I called AXSURE ADMINISTRATORS, they gave me the very same claim that I had submitted back to ADMIN PLUS, to fill in again. I adhered to the request and filled it in and resubmitted.</p> <p> </p> <p>On the 5th of December, I called AXSURE ADMINISTRATORS to follow up on my claim as I had not received any feedback. On this day I spoke to 2 different consultants, the first one dropped my call after putting me on hold for a while. The second one, Ayanda Myendeki, said she would only at this point foward my form to the claims department, I asked her to keep me updated as it had almost been a week without having a phone. I received no feedback and called again on the 7th of December and spoke to another consultant who told me that Ayanda was busy and would pass on the message for Ayanda to get back to me. At this point, I had already been sending emails to Ayanda with no response. Ayanda never got back to me. On the 8th of December, I called again and Ayanda was still busy, I was very frustrated by then. The consultant told me the very same thing as the one from the day before about passing the message on to Ayanda. Now it had been over a week and I still hadn't received even a claim number, to show the processing of my claim. </p> <p> </p> <p>On the 9th of December, I yet again, sent an email to Ayanda as well as AXSURE ADMINISTRATORS' complain department. My email was forwarded to Marine Franken and BubeleN by Ayanda asking about the status of the claim and not addressing me as their client. </p> <p> </p> <p>Today is the 12th of December, almost 2 weeks since I first reported my lost phone and STILL I haven't received any response at all from the above mentioned company and its consultants. At this point i am very fustrated and angry as i do need a phone for all my daily activities from making phone calls to making payments. </p> <p> </p> <p>I feel let down by both AXSURE ADMINISTRATORS and ADMIN PLUS!!!</p>