TM
Trevor M
1 reviews | Active since Nov 2018
27 Nov 2018, 15:04
Two and a half months later - car still not repaired!
Was in an accident on 16 September where two cars bumped me at a Red Robot. Submitted my documents, and was informed I needed to sign an AOL, after which payment would be processed to me so I can repair my car (I opted to fix the car via my own panel beater). I sent the signed AOL on Friday 7 November, after only receiving it on Tuesday 6 November. I was told it takes 7 working days for payment to be processed. 12 working days later and still nothing. I send emails everyday requesting an update and nobody responds. Two and a half months after the accident and my car is till not fixed, yet they never fail to deduct my premiums. This is frustrating and really unprofessional. WHERE IS YOUR CUSTOMER SERVICE?
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CHS Claims Handling Services's replyOfficial
28 Nov 2018, 09:30Good day Trevor, thank you for your message.
We are grateful for this matter having been brought to our attention and will investigate and consult with the claims department to determine the reason for any delays. We will also discuss the matter with the insurers immediately to determine the reason for the delayed settlement.
Kind Regards,
The Axsure Team.
We are grateful for this matter having been brought to our attention and will investigate and consult with the claims department to determine the reason for any delays. We will also discuss the matter with the insurers immediately to determine the reason for the delayed settlement.
Kind Regards,
The Axsure Team.
CHS Claims Handling Services's reply28 Nov 2018, 09:30
Official
Good day Trevor, thank you for your message.
We are grateful for this matter having been brought to our attention and will investigate and consult with the claims department to determine the reason for any delays. We will also discuss the matter with the insurers immediately to determine the reason for the delayed settlement.
Kind Regards,
The Axsure Team.
We are grateful for this matter having been brought to our attention and will investigate and consult with the claims department to determine the reason for any delays. We will also discuss the matter with the insurers immediately to determine the reason for the delayed settlement.
Kind Regards,
The Axsure Team.