Tree fell on my vehicle - 3 months later and the claim has not been resolved.

********** Mon 2017/11/20 11:49 AM SENT THROUGH PHOTOS OF TREE ON CAR ********** Thu 2017/11/16 1:58 PM FOLLOW UP WITH lUVUYO ********** Wednesday, 01 November 2017 9:51 AM FOLLOW UP WITH lUVUYO ********** 01 November 2017 08:23 AM FEEDBACK FROM ANNA ********** Fri 2017/11/17 12:29 PM ********** Fri 2017/11/17 12:29 PM ********** Fri 2017/11/17 12:29 PM REQUESTED A NEW ASSESSOR AS CAR WAS WASHED ********** Friday, 17 November 2017 10:44 AM LUCKY INFORMED JONATHAN THAT HE WOULD DEAL WITH THE CLAIM ********** 16 November 2017 01:14 PM ANOTHER FOLLOW UP EMAIL ********** Fri 2017/12/15 2:26 PM ********** ********** INFORMED THEM OF THEIR PATHETIC SERVICE

Their service is pathetic! Not even Jonathan who seems to be the Manager there. The above people are all aware of the emails sent on the days and times that I followed up with them.

I pay my insurance in due time, yet waiting for 3 months for them to finalise the claim after I sent through new pictures of the vehicle with the tree that had fallen on the vehicle. Axesure are claiming that these are old scratches, as that was what was provided to them by the assessor.

I have asked for another assessment to be done as the car is now clean and there are more visible dents and scratches on the car. I have had no response from them.

I will be cancelling my insurance with Axesure once this matter is resolve (if they ever get around to assisting me).

I will never recommend them to any of my family, friends or colleagues.