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Slindokuhl N

1 reviews | Active since Sept 2019

08 Jan 2020, 15:02

This is the worst insurance ever I would never recommend this to anyone

Worst insurance in the world I've logged a claim earlier December they have been telling me to send 4 pages report I went back to the police station to ask for that then the police said there's no such thing after you reported an accident they give you a paper showing that you have logged the claim I went back to Faith Mdlalose she is the one who is dealing with my claim she said said they can't proceed the claim without that 4 pages she even sent me a page explaining how to do an accident report I asked her where does it says the driver must send 4 pages report to the insurance since that email now she's not responding to my emails I called her asking her to check my email she said she will check since from then she's not picking my calls I called the company and CHS claims they been saying we will call you after 5 minutes this is another year now I'm still waiting for their 5 minutes I call them every day even today I called them they will tell you that claim department will call you after 5 minutes I regret the day I joined this insurance luckily I ddnt add my other cars to this insurance I only added 1 I'm so disappointed I would never recommend this company to anyone never

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Replies (1)
CHS Claims Handling Services
CHS Claims Handling Services's reply13 Jan 2020, 13:20
Official
Good day, Slindokuhl,

Thank you for getting in touch with us. Our team has been in communication with you various times, requesting a valid driver’s license.  As you are aware we require all documentation in order to process your claim.
 
Please ensure that you send us the relevant paperwork to be able to continue your claim.
 
Many thanks,
The Axsure Team.