The worst insurance I have ever joined

On the 30th of December 2018 my car was ******, it was reported to the police and the insurance that my car ******. It was later recovered however involved in an accident and was declared as a write off by assessors of Axsure. Up until today I still do not have a car, however I was instructed twice to request for a settlement letter from the bank which have both expired. Both my consultant Bubele Ntshebethu and his manager Terrence have unapologetic ally wasted my time telling me different stories all the time. I receive no feedback with regards to my claim, no response to emails or calls. When I call the call center there is no answer and the operator puts the hangs up the call. I regret so much for joining this Axsure to be so unfairly treated as a paying client. I am not letting this go without a fight, I always here that some insurance companies are ***** but Axsure takes the cup. Thanks for wasting my time.