Terrible car insurance! No care for customers

<p><br />I had a car accident yesterday far away away from home on the 11th October and no one could even assist me. I was left stranded in Cape Town on the M5 with my belongings. More than 24 hours later I am left with no courtesy car and the multiple call center agents who said they would get back to me have not done so at all. A rude Zakithi Gumede had the decency to be insensitive and told me to wait for my claim after not calling back 4 hours later of promising she would get back to me. There has been no update on my car or details of me receiving a courtesy car at all. I keep struggling to find a consultant from claims department when I call. When I called at the scene of the accident I was asked to spell my name without even being asked if I am ok or even the police been called to the scene of the accident. My ID no alone was not enough and to top it all I was left stranded late all alone on the highway.</p> <p>What am I paying your insurance for? How am I asked for copies of my ID and papers to show ownership when I provided all those when you wanted me as a customer. Where is the care for customers and their well being. I was not even offered accommodation but my cover covers that when you are away from home. Being from East London and being involved in an accident in Cape Town alone has been stressful and the insurance company is not helping at all. They also expected quotations for car damages to be fixed while they towed the car away. Stranded on the road and I was told to wait for the next day to call claims department and they still could not bother themselves in helping me the whole day in offering a courtesy car. It is only a courtesy car and yet they cannot assist. Anyone on this insurance company should leave them. They do not deserve to be on the market at all. I have set multiple appointments with then to install a cartrack they forced me to take up despite the car tracking device I have installed when I first joined the Western National insurence With them as Atooh administrators. On my first car accident claim after all the years of being with the company and they still fail to assist me. I have had cancelled appointments and difficulties with their cartrack partners and now the accident is a drag as their communication is poor. This car insurance is a hazard and stressful. They do not deserve to be in the market. Do not join axsure administrators. No matter how many times they change their names service remains poor.<br />Sent from my iPhone</p>