MB
Mojalefa B
1 reviews | Active since Sept 2020
13 Sept 2020, 08:23
Takes forever to process claims! Bad service
One of the most affordable insurances. But the service is poor and bad. Consultant captured my details wrong now they don’t want to process my claim. It’s been 3 full weeks now without a solid response from the company. Seems like I’ll wait forever, but month end their debit orders are busy going through. Bad service!
Helpful (0)
Replies (5)0
Replies (5)
CHS Claims Handling Services's replyOfficial
14 Sept 2020, 09:06Good day, Mojalefa, Thank you for getting in touch with us. We acknowledge your message and will be in touch after an investigation around your service concerns. Thanks.
CHS Claims Handling Services's reply14 Sept 2020, 09:06
Official
Good day, Mojalefa, Thank you for getting in touch with us. We acknowledge your message and will be in touch after an investigation around your service concerns. Thanks.
CHS Claims Handling Services's replyOfficial
15 Sept 2020, 08:39Good morning Mojalefa,
We are unable to find record of this matter. Please kindly provide a claim reference number so we may assist you further?
Many thanks.
We are unable to find record of this matter. Please kindly provide a claim reference number so we may assist you further?
Many thanks.
CHS Claims Handling Services's reply15 Sept 2020, 08:39
Official
Good morning Mojalefa,
We are unable to find record of this matter. Please kindly provide a claim reference number so we may assist you further?
Many thanks.
We are unable to find record of this matter. Please kindly provide a claim reference number so we may assist you further?
Many thanks.
CHS Claims Handling Services's replyOfficial
17 Sept 2020, 10:23Good morning Mojalefa,
We have investigated your query further, please note that your insurers’ legal department is still revising your claim request. Please could you kindly advise as to whom you requested a copy of the recording from, as we would like to follow up on this? Kindly email us at ***. We encourage you to stay in touch with your Broker and/or insurer for the outcome of their assessment.
Kind Regards,
We have investigated your query further, please note that your insurers’ legal department is still revising your claim request. Please could you kindly advise as to whom you requested a copy of the recording from, as we would like to follow up on this? Kindly email us at ***. We encourage you to stay in touch with your Broker and/or insurer for the outcome of their assessment.
Kind Regards,
CHS Claims Handling Services's reply17 Sept 2020, 10:23
Official
Good morning Mojalefa,
We have investigated your query further, please note that your insurers’ legal department is still revising your claim request. Please could you kindly advise as to whom you requested a copy of the recording from, as we would like to follow up on this? Kindly email us at ***. We encourage you to stay in touch with your Broker and/or insurer for the outcome of their assessment.
Kind Regards,
We have investigated your query further, please note that your insurers’ legal department is still revising your claim request. Please could you kindly advise as to whom you requested a copy of the recording from, as we would like to follow up on this? Kindly email us at ***. We encourage you to stay in touch with your Broker and/or insurer for the outcome of their assessment.
Kind Regards,
MB
Mojalefa B's updateReviewer Update
22 Sept 2020, 16:52Hi
The email address on the previous reply only appears as stars, as in like *******. Could you please provide me with the address and hopefully a number I can call as well.
Thank you
The email address on the previous reply only appears as stars, as in like *******. Could you please provide me with the address and hopefully a number I can call as well.
Thank you
MB
Mojalefa B's update22 Sept 2020, 16:52
Reviewer Update
Hi
The email address on the previous reply only appears as stars, as in like *******. Could you please provide me with the address and hopefully a number I can call as well.
Thank you
The email address on the previous reply only appears as stars, as in like *******. Could you please provide me with the address and hopefully a number I can call as well.
Thank you
MB
Mojalefa B's updateReviewer Update
22 Sept 2020, 22:48I’ll definitely send an email on this. May I also ask if it’s anyhow possible that a physical appointment can be set with you guys. To come to your offices physically & sort out the matter. Because it has dragged for a bit too long now
MB
Mojalefa B's update22 Sept 2020, 22:48
Reviewer Update
I’ll definitely send an email on this. May I also ask if it’s anyhow possible that a physical appointment can be set with you guys. To come to your offices physically & sort out the matter. Because it has dragged for a bit too long now