Submitted Claim and there has been no response

<p> I am dissappointed with the service I have received from Axsure, i submitted my claim last week on the 28th of July 2016, to date i have not received any feedback from them. My vehicle is at the garage and now I have no transport. The main reason i took up insurance is to avoid being inconvenienced in times like these. I have sent an email to follow up, there has been no acknowledgment of receipt or feedback, their number goes to an answering machine that does not give viable options. I have paid my premiums on time surely I deserve better service.</p> <p> </p> <p>Please contact me.</p> <p> </p>