Still no1 call after Marine Franken acknowledges my complaint.... RIDICULOUS, PATHETHIC INSURANCE

Axsure emails me from Marine Franken to advise that they received my hello Peter complaint, they would like my ID number and contact details to assist but still they didn't contact me.... This insurance over promises and under delivers.... The only contact number that's available to call is a call centre number that says the call centre is experiencing high volume of calls n gets cut of which that is a lie already... The integrity of this insurance is already jeopardized.. I'm not the only client experiencing this I spoke to numerous ppl and they all telling me the same thing... 1 of my good friends had a claim his already waiting over 3 months and ntn is done but he still has to pay insurance and the car has been towed by caders which is axsures guys and he hadn't seen his car for the past 3 months... Imagine this happens to clients who take out insurance to have peace of mind Instead u get more headaches then anything else