****med and Frutrated by poor service

If I could give axsure a 0 I would. I was involved in a car accident in March 2018 and my car was written off. I was charged a huge excess and I paid it (Strike 1). I was not satisfied with Axsure so I cancelled my account with them but was still charged for this Value Buddy nonsense that I never agreed to subscribing to(Strike 2). Eventually after many failed attempts, I cancelled the subscription but never got my refund. I let it go. Two months ago (May 2019) my license disk was due for a renewal. I then went to the licensing department to have it renewed only to find that the car that was written off in May 2018 (A WHOLE YEAR AGO) was not deregistered/s****ped from my name and its license disk had expired so I cannot get a new license disk for my new car. I contacted Axsure and ask why they did not deregister the car from my name when they wrote it off and took it. I was rudely told that they can't do anything if the bank won't send them the original Natis documents. ***!? So they stop following up after one attempt? What a disgrace!! I paid them a damn service fee included in my premium for them to Handle these matters. So now that I am no longer their client and my car is at SMD, they don't care? It's been more than a year since they took my car and never deregistered the car. Now the amount owing for that car R4000 and I can't get a new license disk for my new car. This insurance company and it's employees is really useless! They lack integrity and accountability. I hope your doors shut down very soon! And all these useless people are left with no jobs so they can feel the financial hardships they put people through! To anyone planning to buy a car, whatever you do DO NOT INSURE YOUR VEHICLE WITH AXSURE. YOU WILL REGRET IT!