Renasa is the worst insurance company ever!

Axsure Insurance by Renasa is dogy. On the 29/03/2019 I had an accident, Renasa took my car to a salvage yard in Johannesburg to date 14/05/2019 they still have my car. The broker company handling my claim is Ikon Insurance Brokers. I call everyday to enquire about the outcome of the claim, I am always told to wait for their call or some other excuse.

I first had to wait for an assessor to asses the damages to the car, which took about 2 weeks. After the assessment I was told my car was a write off. They than told me that I was driving at 78km per hour on a 60km zone. I was told to give them 7 days for management to come up with a response, 7 days turned to 21 days. Ikon than told me that their management did not respond and I should wait for response from Renasa. I have been waiting. Renasa managemnt promised to answer on the 9/05/2019. Today is the 14th and still no response. I asked if I could get my car back, I was told if I do so, I will have to carry the cost of towing and storage. May I please be assisted. Renasa is the worst insurance company.

Everytime I call Renasa directly they tell me that they do not deal with clients directly I should therefore contact my broker to deal with my claim.

I emailed the claims manager at Renasa Mr Scott Gombart, he has not responded to my email.

I want my car back! I dont want to carry any cost. I JUST WANT MY CAR BAC****