poor service claim number ***/1/19

Good day My vehicle was ****** and recovered on the 1st of january 2019. i reported to my insurance and submitted all document required i was told that the panel beaters where closed for my vehicle to be assessed on the 17th i received a call from the assessor advising that he is going to assess my vehicle i waited i called the following week for a follow up they advised my vehicle was assessed on the 25th and it was sent for approval i waited called again for a follow up spoke to a Consultant on the 31st and he advised that my claim was not send for approval and he will send it for approval till today no feedback when you try and call them you cant get hold of them or either a person who should assist they are not available you send email no one respond to emails . this is a very poor service as i use my vehicle for business i will have to wait another two month for my vehicle to be repaired