WM
William M

1 reviews | Active since Aug 2018

27 Sept 2018, 22:02

Poor service at axsure insurance

I'm William Mthelezi from Mpumalanga on 18th July 2018 I was going to work I hit a *** with my car I was doing night shift I called axsure roads assistance to help me tow my car, they towed my car to a storage yard and now axsure is refusing to fix my car actual the problem is the guy called bubele he is a real problem, now is being 2 months my car standing at the storage yard bubele even told my portfolio manager that we can do what ever we want he is not going to approve my claim I don't miss premiums I'm paying every month I disappointed with axsure their service minus 100% poor they don't care about their clients what they are doing to me they are going to do to the next person. If there is someone who is willing to help me can call me on this number ***or email me at ********** and I'm looking forward to put my problem on media and social networks so that South African can see how does bubele and axsure treat their clients

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Replies (1)
CHS Claims Handling Services
CHS Claims Handling Services's reply28 Sept 2018, 07:47
Official

Good morning Mr Mthelezi, many thanks for your message. We apologise for any frustration caused, we would like to investigate your concern further. Please be so kind as to email us with your policy number to *** for further assistance.

We value you as an Axsure client and will do our best to find a resolution to your concern, many thanks- The Axsure Team.