BR
Brenda R
1 reviews | Active since Feb 2014
12 Dec 2018, 13:23
POOR SERVICE
The service from Axsure is very poor ,i have been waiting for the insurance to pay up my claim so that my car can be fixed,i took it to the panelbeater that they have recommended but even now they are still delaying.
I have done everything they have requested me to do but till now i dont get the satisfaction.
My claim is 87 000 and i have requested the insurance company to give me the report and they have not provided me with the report to date.
It is exhausting cause i am the one who is following up with them they are not assisting me with anything. I am still waiting for the final approval from finance department as per the agreement you promised me that it will be fully signed last week 3rd of December 2018. It is now 2 months since i was involved in the accident ,My car has been at the panelpeater for more than 2 months and i don't know who will pay for the storage fees since the insurance is delaying the process. i am upset cause now companies are closing and i don't have my car and it looks like i won't be having my car in december and it is frustrating.
I am also told that my access fee is 26 650 and when i signed the insurance with the broker that looked for the insurance Mr Moloko from rooks brokers told me that my insurance will be 6000 and the insurance is telling me a different story . I am not happy with the service that i am getting from both the insurance and the broker the service is very very poor now i going to the festives without my car .
I WON'T RECOMMEND THE INSURANCE AND BROKER TO ANYONE BECAUSE THE SERVICE IS HIGHLY POOR ANT THEY DON'T CARE ABOUT THEIR CLIENTS AT ALL.
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Replies (2)
CHS Claims Handling Services's replyOfficial
18 Dec 2018, 08:35Good day Katlego,
Thank you for bringing this matter to our attention. We shall immediately consult with our claims manager to understand the reason for the delay and will be in contact with you as soon as possible.
Many thanks,
The Axsure Team.
Thank you for bringing this matter to our attention. We shall immediately consult with our claims manager to understand the reason for the delay and will be in contact with you as soon as possible.
Many thanks,
The Axsure Team.
Best regards,
CHS Claims Handling Services's reply18 Dec 2018, 08:35
Official
Good day Katlego,
Thank you for bringing this matter to our attention. We shall immediately consult with our claims manager to understand the reason for the delay and will be in contact with you as soon as possible.
Many thanks,
The Axsure Team.
Thank you for bringing this matter to our attention. We shall immediately consult with our claims manager to understand the reason for the delay and will be in contact with you as soon as possible.
Many thanks,
The Axsure Team.
Best regards,
BR
Brenda R's updateReviewer Update
20 Dec 2018, 18:33I am still waiting for the feedback it is really dissapointing that even now nothing has been done ,i complained about the poor service on the 12th and i haven't been contacted by anyone since i am not happy with your service and each and every month money is deducted from my bank but i don't get the service for it. No one is calling me and updating me it is like you guys don't care at all about my issue.
BR
Brenda R's update20 Dec 2018, 18:33
Reviewer Update
I am still waiting for the feedback it is really dissapointing that even now nothing has been done ,i complained about the poor service on the 12th and i haven't been contacted by anyone since i am not happy with your service and each and every month money is deducted from my bank but i don't get the service for it. No one is calling me and updating me it is like you guys don't care at all about my issue.