PATHETIC SERVICE. no repairs done in 45 days since towed

I was involved in a ******* on the 31st of December and my car was towed that day when i reported the issue to my insurance. *I called my insurance to follow up on the matter to which i found out they werent aware of my car being in their possession and i was asked to submit claim forms *I called to confirm on procedure and duration of the claim and confirmation of what to fill out on the form and i was told to leave a certain section blank since the vehicle is not in my possession *I submitted my forms on the 7th of January and it took 9 DAYS to get told that the section I was told to leave blank was supposed to get filled out. I do not understand how it could take 9 days for someone to figure this out *In a space of 2 weeks my claim had went to pending rejection due to amount being less than that of agreed upon excess to approved because the wrong excess had been chosen * I was told to submit approval of quotation which i did on the 30th of January and i had to look for the panel beaters myself and go to them to find out this was only submitted on the 7th of February. *I called my claim handler on the 7th of January to inform him of my despleasure and he assured me he will call me back after 30mins. I called again on the 8th and got told he was in meeting and would call me back and again on the 12th to get told he left due to power cuts. on the 13th i called for him to tell me he "doesnt understand what my problem is because everything got submitted" even though the issue is the time period not whether or not it was submitted.

7weeks later/ 45 days later I am still without a car. Insurance is refusing to give me a courtesy car because it is not in my policy and is neglecting to see that at they created at least a 3 week delay by someone not doing their jobs. No one is willing to take responsibility for this and blame is being shifted to the panel beaters even though this issue started way before the car got handed to them. If i do not have a car by Tuesday I will lose my job, which I have explained which means my policy will lapse. This is the most pathetic service I have received and have been informed i will have to wait for the 8th week to end and wait for my car for and that is the only option i have since repairs havent even begun on my car. The negligence of staff ahas completely been disregarded just for the insurance to quote "you do not have a courtesy car in your possession"