Pathetic Claims Serice at CHS Claims Handling

My claim No : ***, I've been struggling since early December, First I called from the scene of the accident and could not get hold of anyone, I had to arrange my own towing and was forced to forego taking an ambulance to hospital since I had to ensure I knew exactly where the car was being towed to, then I was told they were closed and not availble on Telephone, despite my many plea's both on e-mail and unanswered phone calls, the car is still parked at my residence being damaged further by the rain storms, no one is willing to assist from this place, they are simply the worst to date, I am at my wits end, my contact details , if there will be any response, are on my claim , the number noted above.