OVER A ****B TO PROCESS A CLAIM

I write this with a heavy heart. After a whole month since the day my claim was logged I have went from being told my claim is processed for the incorrect amount to not even having my calls and emails answered. I literally call and email the broker dealing with my claim daily. It is the most frustrating thing ever considering my premium has also been debited within the same time. It is funny how I could always access someone at A sure during the time I was taking out the policy and now I can't even get as much as a callback and feedback. I have given this insurance the benefit of the doubt for too long. This has bee the most frustrating experience Ever. From almost losing my life in an attempted hi jacking to now being ignored by my insurance for having my car fixed. I really am disappointed.