No sense of urgency

A truck drive into my driver while the vehicle was standing on the emergency lane. Had to get my own row truck and pay for it, I was told to send a invoice and i will be reimbursed, now I get told i will only get reimbursed once my claim is approved. I was instructed to tow the vehicle to my place of residence, the vehicle is completely damaged. It's day 2 and I still have not been appointed an assessor. This is my course of income yet there is no urgency from this company.